Customer Relations

Frequently, you may run into hikers as you are performing work on your trail. Take the time to stop your work, step out of the way, and chat if the opportunity arises. You may discover that they have valuable information on trail conditions.

If you are not wearing a PATC T-shirt or Volunteer hat, at least half will likely ask, “Do you work for the Park (Forest) Service?” Many trail users are not aware of the fact that volunteer trail overseers, like you, maintain most of the hiking trails. Perhaps you can perform some impromptu recruiting for your next work trip if the hiker shows interest. If you would like to promote the PATC to hikers, obtain some PATC brochures from PATC headquarters.

Public Relations

If you are working on a trail that is on government property, it is highly desirable to stop by and visit your local Ranger or Forester on occasion. You might call before visiting to see if they are busy, but they are always interested to hear of the work you've been performing on your trail. The more overseers our government partners see, the more they know the PATC is working hard on the trails.

If you are working on private property, you should occasionally drop in and introduce yourself to the landowner. In many cases, this can bring positive benefit to the Club. In a few cases, you might want to avoid the local landowner, because not all are happy to have a hiking trail in the vicinity. If the landowner is a friend of the trail, let them know how much the Club appreciates the right to have a trail within the vicinity of their property

 Report all problems with the trail or trail users a landowner cites to your District Manager.